At Air Jordan Store, we move fast like a limited edition drop – from processing your order to getting those fresh kicks to your doorstep. This policy breaks down everything you need to know about shipping timelines and our return process with the same precision we use to authenticate rare Jordans.

SHIPPING INFORMATION

Order Processing Time

We hustle to get your order out in 1-2 business days after payment verification. During high-demand releases, processing may take an additional day as we triple-check every pair.

Shipping Options

We offer two shipping methods to get your heat worldwide (excluding some Asian and remote regions):

1. Standard Shipping (DHL/FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95
  • Best for sneakerheads who want their kicks fast

2. Free Shipping (EMS)

  • Delivery time: 15-25 business days after shipment
  • Free on orders over $50
  • Best for collectors who don’t mind waiting to save

NOTE: All delivery estimates exclude customs clearance time, which varies by country.

RETURNS & EXCHANGES

Eligibility

We offer 15-day returns from your delivery date. To qualify:

  • Items must be in deadstock condition (unworn, with original packaging and tags)
  • Shoes must pass our authentication check upon return
  • Proof of purchase is required

FINAL SALE ITEMS:

Due to their collectible nature, these items cannot be returned:

  • All limited edition collaborations (marked as “Final Sale”)
  • Customized sneakers
  • Special releases from our A-BATHING-APE, ADIDAS-YEEZY, and select numbered AIR-JORDAN series

Return Process

Follow these steps like you’re following a shock drop:

  1. Email Request: Contact us at [email protected] within 15 days using the template below
  2. Get Approval: We’ll respond within 24 hours (weekdays) with a Return Authorization Number (RAN)
  3. Ship Back: Package the sneakers securely with the RAN clearly visible
  4. Wait for Verification: Our authenticators will inspect the return (2-3 business days)
  5. Receive Refund: Once approved, we’ll process your refund

RETURN EMAIL TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Dear Air Jordan Store Team,

I would like to request a return for the following item(s):

Order Number:
Item Name:
Size:
Reason for Return:

I confirm the item(s) are in unworn condition with original packaging. Please provide return instructions.

Best,
[Your Full Name]
[Your Contact Number]

Refund Timeline

Once your return is approved:

  • Credit Card/PayPal: 5-7 business days (processing time depends on your bank)
  • Original Shipping Cost: Non-refundable unless return is due to our error

Exchanges

Need a different size? Here’s the playbook:

  1. Follow the standard return process above
  2. In your email, specify you want an exchange and your desired size
  3. We’ll process the return first, then ship the new pair once inventory is confirmed
  4. You’ll be responsible for new shipping costs unless the exchange is due to our error

PRO TIP: For faster service during high-demand releases, include clear photos of the unworn sneakers and original receipt in your initial email.

Shipping Instructions

Return to our authentication center:

Air Jordan Store Returns
2379 Crestview Manor
Indianapolis, IN 46278
USA

NOTE: We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our mistake.

QUESTIONS?

Hit us up at [email protected] – we respond faster than a shock drop sells out.