About Flight Club Shoes
What kind of products does Flight Club Shoes sell?
We specialize in premium sneakers and streetwear, including rare Air Jordans (1-14 series), exclusive Yeezys, A Bathing Ape, and other limited-edition releases from top brands like Nike and Adidas.
Who is your typical customer?
Our target customers are serious sneakerheads and collectors who value authenticity, rare finds, and fast delivery of premium kicks. Whether you’re hunting for vintage Jordans or the latest Yeezy drop, we cater to enthusiasts who demand the real deal.
What makes your store different?
We combine expert authentication with global express shipping. Every pair is hand-verified by our sneaker specialists and shipped with premium carriers for collectors who can’t wait to unbox their grails.
Product Questions
How do I know the sneakers are authentic?
Every order undergoes our rigorous authentication process by expert staff before shipping. You’ll receive official documentation with your purchase, and we stand behind every pair we sell.
Do you carry all sizes?
Our inventory includes sizes from US 4 to US 18 across most models, but availability varies for rare releases. Use our size filters when browsing, or email us for specific size inquiries.
Why are some models more expensive than retail?
As a reseller of hard-to-find and sold-out releases, our pricing reflects current market value for limited-edition sneakers. We guarantee authenticity and condition that you won’t find on unauthorized platforms.
Shipping & Delivery
How fast will my order arrive?
We offer two shipping options:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx (recommended for fastest delivery)
– Free Shipping: 15-25 business days via EMS (for orders over $50)
Do you ship worldwide?
Yes! Except for certain Asian countries and remote regions due to customs restrictions. If your country isn’t available at checkout, check back later as we’re expanding our delivery network.
Can I track my order?
Absolutely. You’ll receive tracking information within 1-2 business days when your order ships. All premium shipments include real-time tracking from our warehouse in Indianapolis to your doorstep.
What if my package is delayed?
While rare, delays can happen with customs or local carriers. All shipments are fully insured—if your package doesn’t arrive within 5 days of the estimated delivery date, contact customer service immediately.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be in unworn condition with original tags and packaging. Email [email protected] to initiate a return.
Are exchanges possible?
Due to the limited nature of our inventory, we can’t process direct exchanges. You’ll need to return the original item (following our return policy) and place a new order for the desired size/style.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was sent in error or is defective. We recommend using a tracked shipping method as we can’t credit returns that don’t reach our warehouse.
Payment & Security
What payment methods do you accept?
We accept all major payment options: Visa, MasterCard, JCB, and PayPal for seamless checkout.
Is my payment information secure?
Completely. We use bank-level encryption and never store your full payment details. PayPal transactions are especially secure for customers who prefer an extra layer of protection.
Why was my payment declined?
This is usually due to:
1) Insufficient funds
2) Your bank’s fraud prevention measures (contact them to approve the transaction)
3) Billing/shipping address mismatch
Try again or use PayPal as an alternative payment method.
Still Have Questions?
Our sneaker-obsessed customer service team is ready to help at [email protected]. We typically respond within 24 hours (except weekends).
For fastest service, include your order number (if applicable) and clear details about your inquiry.